Advice and answers from the Ooooby Team

Search results for:advance-orders

Guide to Setting Up and Managing Advance Orders in Ooooby

Activate Advance Orders: In the Crew Dashboard, navigate to Deliveries -> Advance Orders… To halt advance orders ahead of schedule, uncheck the "Advance Orders Visible" option… An overview of placed advance orders is accessible via the Advance Orders page in the Crew Dashboard,

Advanced Billing and Debt Management in Ooooby: A Comprehensive Overview

Advanced Billing Explained… Advanced billing in Ooooby operates similarly to a prepaid account, where customers pay in advance for… This approach provides several advantages: Flexibility for Customers: Allows changes to orders

Managing Customer Orders for Pickup or Donation

Learn how to handle special order requests, including customer pickups and donations, without disrupting your delivery routes… For Donating Orders… Sometimes, customers may have specific needs for their orders, such as opting for pickup instead of delivery

Managing Order Pauses for Customers and Hubs in Ooooby

Customers Pausing Their Own Orders… Advance Billing Pauses… This guide provides detailed instructions on how customers can pause their own orders, how hubs can pause

Best Practices for Product Price Changes in Ooooby

ongoing events, thereby maintaining consistency and fairness for customers who have already placed orders… Customer Expectations: Customers expect their orders to be processed at the prices stated at the time… Always communicate price changes effectively and in advance, providing customers with the rationale behind

Managing Product Availability in Ooooby: Inactive Products Explained

An inactive product is one that is no longer available for future orders… Historical Data Preservation: Inactivating rather than deleting keeps the product in historical orders… Notification: If deactivating a product impacts any active subscriptions or pending orders, it’s best

Comprehensive Guide to Setting Hub Details on Your Ooooby Site

Customer Billing is Debt-Based: Toggle for billing customers in arrears or advance… Allow Customer Cancellations: Controls if customers can cancel orders directly

Managing Hub Pauses and Fortnightly Schedules in Ooooby

You can schedule multiple pause periods in advance, accommodating for any planned breaks throughout the… Advance Planning: Utilize the hub pause feature to manage your operational breaks without impacting customer… Customer Communication: Inform your customers in advance about any planned hub pauses to manage expectations

Navigating the Delivery Event Overview in Ooooby

Edit Orders: Offers the capability to edit individual orders, customize exclusions or replacements, or… Add Orders: Allows adding orders after the event creation, accommodating late customer requests… delete orders from the event

Frequently Asked Questions: Managing Products in Ooooby

A: If a product becomes unavailable after orders have been placed, you may need to delete these orders… Missing Extras in Orders… dashboard, facilitating charitable contributions alongside regular orders