Advice and answers from the Ooooby Team

Search results for:billing-gocardless-import/export

Integrating GoCardless Payments with Ooooby: A Comprehensive Guide

Several common errors might occur during the import and export process, including: Error Reading… This guide provides step-by-step instructions on how to match customer details, export new payments,… To prevent double-billing, the system excludes customers from new exports if their payments have been

Managing Billing Options in Ooooby: A Guide for Hubs

Ooooby provides the flexibility to configure billing options, including the ability to disable four-weekly billing during customer sign-up… billing during customer sign-up, promoting weekly billing as the standard… For hubs that prefer to standardize billing cycles or perhaps simplify their billing processes, disabling

Advanced Billing and Debt Management in Ooooby: A Comprehensive Overview

Here's an in-depth look at how advanced billing, debt-based billing, and related processes work within… Crew Member Action: Billing is started from the Customer Billing page… Advanced Billing Explained

Managing Order Pauses for Customers and Hubs in Ooooby

Advance Billing Pauses… Debt-Based Billing Pauses… Debt-Based Billing & Cancellations

FAQ: Managing Customer Accounts and Payments in Ooooby

Q: Why has there been one billing cycle delay on a customer payment?… The outstanding balance is then collected in the next billing cycle, as per the cancellation email's… They will remain in the billing cycle until the balance is cleared

Comprehensive Guide to Setting Hub Details on Your Ooooby Site

Customer Billing is Debt-Based: Toggle for billing customers in arrears or advance… Accounts Email: Receives copies of billing-related emails… Allow Multi-week Billing on Sign Up: Lets customers pay for multiple weeks upon signing up

Handling Customer Payment Issues with Sensitivity and Clarity

One common issue arises from discrepancies between the billing details provided during the transaction… To address this, we kindly ask you to: Ensure your billing information matches exactly what's on

Guide to Flexible CSV Exports for Ooooby Delivery Events

Accessing and Downloading CSV Exports… Select Delivery Manifests: Find and select the Delivery Manifests option to proceed to the export section

Best Practices for Product Price Changes in Ooooby

Adjusting prices after an event ensures that all operational processes related to the event, including billing

Managing User Roles on Ooooby Platform

Finance Management: Manages billing, credit card transactions, refunds, and financial reports