Advice and answers from the Ooooby Team

Search results for:customer-faqs

FAQ: Managing Customer Accounts and Payments in Ooooby

Delay in Customer Payment… Customer Card Declines… Adding New Customer Card Details

Refunding A Customer

Refund a customer when they wish the balance of their account to be paid back to them… To refund a customer head to their Customer Overview > Account > press "More Options" > choose "Refund… Refund the customer

Enhancing Customer Communication with the Ooooby Send Customer Email Tool

Using the Send Customer Email Tool… Ooooby's Send Customer Email tool simplifies the process of sending personalized, targeted emails to… for efficient communication, ensuring that you can easily reach out to specific groups within your customer

Mastering Customer Credits on Ooooby

Understanding Customer Credits… FAQs… Scenario: A customer adds money to their account via cheque, direct debit, or cash

Troubleshooting Login Issues for Customers

Customer Service Support: Ensure your customer service team is equipped with this knowledge to quickly… Supporting Customers Through Login Issues… Solution: Verify the customer's email address in their customer overview

Managing Produce Exclusions in Ooooby: A Detailed Guide

Ensuring Customer Satisfaction Through Personalised Box Contents… Customer Exclusions: Excluding a parent produce means all varieties of that produce (parent and… This allows for a greater degree of personalisation and customer satisfaction

Managing Customer Exclusions and Replacements in Ooooby

A Step-by-Step Guide for Handling Customer Preferences… Recording Customer Exclusions Before Creating the Event… Recording Customer Exclusions After Creating the Event

Adding a Discount to a Customer Account

Learn how to apply various discounts to your customers' accounts easily and effectively… Navigate to the Customer Overview Page Begin by going to the overview page of the customer who will… Goodwill: To address service mishaps or for customer satisfaction efforts

Managing Customer Orders for Pickup or Donation

Learn how to handle special order requests, including customer pickups and donations, without disrupting your delivery routes… For Customer Pickups… When a customer prefers to collect their order: Go to Delivery Event Details

Handling Customer Payment Issues with Sensitivity and Clarity

Example Response to Customers Facing Payment Issues… to rising card fraud amid the cost of living crisis, necessitates a clear and supportive approach in customer… Subject: Assistance with Your Payment Issue Dear [Customer Name], I hope this message finds you