Delivery Area & Drop Sites FAQs

FAQs about Delivery Areas & Drop Sites

Delivery Areas

How do I assign a customer a delivery area?



Can a hub make it possible for customers outside their delivery area to order and collect?

Yes, you would need to set up a drop site and then when the customer signing up from outside of a delivery area, they will be given the option to select a pick up point.


Drop Sites

How do customers get their chosen drop site access code when they sign up?

They need to be given it before they sign up. The system only allows people to sign up for the private dropsites if they have a code. Or do you mean the code on the lock? If it's the latter then you put the code in the delivery instructions sections and it will let them know in the welcome email.