Advice and answers from the Ooooby Team

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Adjusting the Offset for Fortnightly Deliveries

A Step-by-Step Guide to Managing Delivery Schedules for Customers… Steps to Change the Offset for Fortnightly Deliveries… This article walks you through the process of adjusting the offset for fortnightly deliveries

Managing Order Pauses for Customers and Hubs in Ooooby

on the 23rd November to adjust the fortnightly cycle), they must contact the hub directly to modify the… Adjust Next Delivery Offset: Change the offset to "1 week later/earlier" as required… Switching The Fortnightly Schedule:

Managing Hub Pauses and Fortnightly Schedules in Ooooby

How to Pause Your Hub for Holidays or Breaks and Adjust Fortnightly Subscriptions… This guide covers how to implement hub pauses and manage the impact on regular and fortnightly subscriptions… Continuous Service: The system ensures a seamless continuation of service for fortnightly customers,

Optimising Delivery Routes in Ooooby: A Comprehensive Guide

Choose the Best Path for Your Deliveries with Ease… Can I change the delivery route after it's been set?… Yes, adjustments can be made to refine or completely change the route for a delivery event

How to Add a Second Subscription on Ooooby

Simplify Your Deliveries or Share the Joy with a Secondary Subscription… Setup Process: Follow the same steps as for adding a second subscription for a different address, but… How to Set Up: Navigate to Customer's Overview > Addresses > Add to input the recipient's address

Managing Empty Boxes in Your Delivery System

Streamline Your Deliveries by Handling Empty Boxes Efficiently… Access Actions: Find the Custom Box (or your specific term for the build-your-own box) and click on "… Wasted Resources: Generating labels and manifests for empty deliveries is an unnecessary use of resources

Mapping Delivery Routes

A Step-by-Step Guide to Defining Your Delivery Zones… To insert a new node between existing ones, change the mode to Reset Boundary Start via the dropdown… Starting Point: Navigate to the Crew Dashboard and select Deliveries > Delivery Group Management

How to Use the Bulk-Delete Tool for Delivery Events in Ooooby

Efficiently Remove Products and Communicate Changes to Customers… Select the Add-On Product: Look for the bulk-delete tool and choose the add-on product you wish to delete… Use the Bulk-Delete Tool for Core Products: Select the core product you intend to remove

Mastering Delivery Route Optimisation in Ooooby

Tailoring Your Delivery Routes for Efficiency and Reliability… From here, you can edit start and end points, change the driver, and adjust other details for the event… The system provides real-time updates with green ticks for completed deliveries and shows the driver's

FAQ: Managing Customer Accounts and Payments in Ooooby

Q: How do I add a customer from the back-end of the system?… Q: How do I send emails to customers in the Ooooby system?… Q: Can I bulk change all my customer's debt limits? A: Yes