Advice and answers from the Ooooby Team

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Navigating the Delivery Event Overview in Ooooby

Delivery Event Overview is a feature that allows users to manage and track the weekly delivery process… Lock Event: Secures the event from further changes post-paperwork preparation, with an option to unlock… The Delivery Event Overview in Ooooby is an essential tool for efficiently managing the lifecycle of

Mastering Subscription Fulfilment in Ooooby: A Guide to Creating Engaging Previews

Unlock the Potential of Your Subscription Service with Dynamic Event Management… Step 1: Creating a Preview… Initiate a Preview: In Subscription Fulfilment, start by clicking "Create Preview" to generate an overview

Understanding Greyed-Out Buttons in Ooooby's Delivery Event Overview

Scenario: If you add an order to an event, Google Maps needs to recalculate to incorporate the new order… Future Updates: Remember, changes made within an event (like adding addresses or drivers) do not automatically… Scenario: After creating an event, Google Maps begins processing information to generate delivery routes

Managing Changes to Set Box Contents in Ooooby

Informing Customers About Changes Before Creating the Event… Before Creating the Event:… After Creating the Event (Before Printing Labels):

Curating Weekly Produce for Delivery Events in Ooooby

Selecting Copy Previous Event allows you to choose an event to duplicate its master list… Once you close the orders the item will no longer be available as an add on… You do not have to add an image as the system will pull a suitable image from it's database

Frequently Asked Questions: Managing Products in Ooooby

Q: What do I do if customers have ordered a product that I now can't supply?… Q: How do I make changes to a number of products at once?… Q: How do I add new products?

Best Practices for Product Price Changes in Ooooby

Once an event is completed: Price Stability: Prices for the completed event are locked in, meaning… Changing prices during an open event can lead to confusion and dissatisfaction… Operational Consistency: Adjusting prices after an event ensures that all operational processes related

Utilising the Product Manifest in Ooooby for Efficient Order Fulfilment

[IsBoxProduce Example](Screenshot 2023-03-20 at 14.04.10-1) IsProduceGroup Field: Shows if an item… This guide highlights how to access and interpret the Product Manifest to ensure accurate and efficient… or if it's an add-on product (FALSE/0)

Mastering Customer Credits on Ooooby

Q: How do I communicate credits to customers?… After an event has been completed you will have a couple of other ways to credit a customer… 1. Crediting from Payments (Cheque, Direct Debit, Cash)

FAQ: Managing Customer Accounts and Payments in Ooooby

Q: How do I send emails to customers in the Ooooby system?… Q: How do I add a customer from the back-end of the system?… Q: How can I find all customers that are in credit?