Advice and answers from the Ooooby Team

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Troubleshooting Login Issues for Customers

Simplifying Access to the Login Dashboard… Encountering login problems can be a frustrating experience for customers trying to access their Ooooby… Understanding common login issues and knowing how to resolve them can significantly enhance the customer

Managing Customers and Admin Access on the Crew Dashboard

Learn how to manually add customers to your platform and customise admin access rights to ensure your team operates efficiently and securely… Here’s how to customize access for your team members: In the Crew Dashboard, use the search function… to find the team member you wish to edit access rights for

Managing Multiple Hub Accounts on Ooooby

Can Customers Access Multiple Hubs? Here's What You Need to Know… Solution: Customers should always double-check which hub account they're attempting to access… This is often due to mixing up login credentials

How to Add Testimonials to Your Ooooby Website

Follow this guide to add genuine testimonials to your Ooooby site… If you don't yet have testimonials to share, reaching out to your customers via email can be a highly… Navigate to Crew Dashboard: Log into your Crew Dashboard to get started

How to Add Products to Your Ooooby Site

A video explaining how to add product groups/categories [Inline Video] A video explaining how to add… Adding products to your Ooooby site is a crucial step in showcasing your offerings to customers, whether they're individual add-on items like a loaf of bread or core items such as a Large Veg Box. This guide provides a detailed walk through on creating and managing your product listings efficiently… Product Visibility & Order Visibility: Define where and how the product appears on the site

Managing User Roles on Ooooby Platform

Ensure the right people have the right access for enhanced security and efficiency… Delivery Person: Access to the driver delivery tool. Advisor: Access to reports… The Ooooby Platform allows you to fine-tune the access levels of various users to ensure that everyone

How to Create Product Bundles in Ooooby

Here’s a step-by-step guide on how to create and manage product bundles in Ooooby… Steps to Create a Product Bundle… 1. Access Product Bundles

How to Add a Second Subscription on Ooooby

How to Set Up: Navigate to Customer's Overview > Addresses > Add to input the recipient's address… it's for a different delivery period or to send regular goodies to a friend or relative… Here's how to set up an additional subscription, step by step. Why?

Guide to Creating Product Categories in Ooooby

Here's how you can create and manage product categories to enhance the shopping experience on your site… Category Group: From the dropdown menu, select the group you want this category to belong to… Save: After filling in the details, click Save to add the category to your site

Accessing the Admin Dashboard: A Step-by-Step Guide

To gain initial access to the system, you must first be registered as a customer… option to save your login information for future access… A video explaining how to add team members [Inline Video]