Advice and answers from the Ooooby Team

Search results for:why-are-customers-experiencing-card-declines

FAQ: Managing Customer Accounts and Payments in Ooooby

Q: Why are some of my customers experiencing card declines?… A: Card declines can occur for various reasons, including incorrect card details, expired cards, or bank-imposed… Customer Card Declines

Handling Customer Payment Issues with Sensitivity and Clarity

Crafting Responses to Card Decline Concerns… Below is a polished and considerate template for responding to customers experiencing card declines,… Example Response to Customers Facing Payment Issues

Troubleshooting Login Issues for Customers

Supporting Customers Through Login Issues… Encountering login problems can be a frustrating experience for customers trying to access their Ooooby… Here’s a guide to assist customers facing difficulties logging in

Advanced Billing and Debt Management in Ooooby: A Comprehensive Overview

Streamlining Financial Transactions for Hubs and Customers… Payment Scheduling: Pending payments are listed on the Scheduled Payments page and customers are notified… Objective: To charge customers for received items, ensuring account balances are cleared

Managing Order Pauses for Customers and Hubs in Ooooby

Ooooby allows customers to pause their subscriptions… Customers Pausing Their Own Orders… Access Dashboard: Customers log in and navigate to their dashboard

How to Use the Bulk-Delete Tool for Delivery Events in Ooooby

Efficiently Remove Products and Communicate Changes to Customers… Optional: Communicating with Customers… After removing products from purchases, you might want to inform affected customers about the changes

Managing Customers and Admin Access on the Crew Dashboard

Learn how to manually add customers to your platform and customise admin access rights to ensure your team operates efficiently and securely… Manually adding customers and editing admin access rights on the Crew Dashboard are straightforward processes… Adding Customers Manually

Preparing for Our New System: A Guide for Customers

An example of an email to send to existing customers prior to going live on the Ooooby system… Seamless Transition for Existing Customers… Delivery Notifications: Stay informed with text alerts once your boxes are delivered

Managing Box Content Visibility on Your Platform

Gain control over when and how your box contents are revealed to customers… Previews are accessible via links at the bottom of the home page… Even when public visibility is off, the content details are not lost

Adjusting the Offset for Fortnightly Deliveries

A Step-by-Step Guide to Managing Delivery Schedules for Customers… Why Adjust the Delivery Offset?… Note: This task requires intervention from crew members as customers currently cannot make these adjustments