Advice and answers from the Ooooby Team

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New System Activation Email Template

Below is a polished version of your email template, designed to inform your customers about the transition… to the new system… Our new system is designed to enhance your experience, offering improved service and a streamlined process

Effective Email Communication Within the Ooooby System

Maximising Engagement Through Strategic Email Streams… When drafting an email within the system, you'll be prompted to select the type of email you're sending… The Ooooby platform offers a sophisticated email communication system designed to cater to various informational

Preparing for Our New System: A Guide for Customers

An example of an email to send to existing customers prior to going live on the Ooooby system… Subject: Exciting Developments: Our Transition to a New System with Ooooby!… Stay tuned for more updates as we approach the launch of our new system

Customising Automated Emails in Ooooby: A Detailed Guide

The email template editor includes a toolbar for formatting your email: Bold: Use double asterisks… Editing an Email Template… For those comfortable with more sophisticated email formatting, the Ooooby platform's templating system

Managing Empty Boxes in Your Delivery System

Processing an empty box like any other order can lead to unnecessary complications in your delivery system… Follow these steps to efficiently remove empty boxes from your delivery system: Navigate to Core… Always aim to keep your delivery system as efficient and customer-friendly as possible. ​

Integrating GoCardless Payments with Ooooby: A Comprehensive Guide

To prevent double-billing, the system excludes customers from new exports if their payments have been… Generating New Payments… email addresses

Accessing the Admin Dashboard: A Step-by-Step Guide

Follow the link in the email to the login page, where you will enter your new password… the system efficiently… To gain initial access to the system, you must first be registered as a customer

Enhancing Customer Communication with the Ooooby Send Customer Email Tool

Start Typing a Name or Email: As you type a customer’s name or email, an autocomplete dropdown will appear… Compose Your Email: Add a subject and body to your email… Event Preview Email Details These integrations ensure that you can initiate targeted email campaigns

FAQ: Managing Customer Accounts and Payments in Ooooby

Adding New Customer Card Details… Email Privacy… Q: Why is a customer charged 10p when adding a new card to their account?

Guide to Flexible CSV Exports for Ooooby Delivery Events

Example Template… An example template is provided to illustrate the information available in the CSV exports