Advice and answers from the Ooooby Team

Search results for:en/articles/9077160-troubleshooting-login-issues-for-customers

Troubleshooting Login Issues for Customers

Simplifying Access to the Login Dashboard… Supporting Customers Through Login Issues… Encountering login problems can be a frustrating experience for customers trying to access their Ooooby

Handling Customer Payment Issues with Sensitivity and Clarity

Example Response to Customers Facing Payment Issues… Below is a polished and considerate template for responding to customers experiencing card declines,… In the face of increasing security measures and card decline issues, it's crucial to communicate with

Preparing for Our New System: A Guide for Customers

An example of an email to send to existing customers prior to going live on the Ooooby system… Seamless Transition for Existing Customers… What This Means for You:

Managing Order Pauses for Customers and Hubs in Ooooby

Ooooby allows customers to pause their subscriptions… Order pauses in Ooooby offer flexibility for both customers and hubs, allowing for temporary halts in… orders on behalf of customers, and special considerations for fortnightly subscriptions

Advanced Billing and Debt Management in Ooooby: A Comprehensive Overview

Streamlining Financial Transactions for Hubs and Customers… Advanced billing in Ooooby operates similarly to a prepaid account, where customers pay in advance for… This approach provides several advantages: Flexibility for Customers: Allows changes to orders

Adjusting the Offset for Fortnightly Deliveries

A Step-by-Step Guide to Managing Delivery Schedules for Customers… Steps to Change the Offset for Fortnightly Deliveries… Note: This task requires intervention from crew members as customers currently cannot make these adjustments

Managing Multiple Hub Accounts on Ooooby

Can Customers Access Multiple Hubs? Here's What You Need to Know… A: If you've kept the same email for both accounts, you can use the password reset feature on the login… 1. Signing Up for Multiple Hubs

How to Use the Bulk-Delete Tool for Delivery Events in Ooooby

Efficiently Remove Products and Communicate Changes to Customers… Send the Emails: Review your message for accuracy and clarity, then send it to the affected customers… Optional: Communicating with Customers

FAQ: Managing Customer Accounts and Payments in Ooooby

A: This status means a customer has opted to disable the feature that allows for instant login URLs to… This will update the debt limit for all customers… User Disabled Instant Login

Managing Customers and Admin Access on the Crew Dashboard

Learn how to manually add customers to your platform and customise admin access rights to ensure your team operates efficiently and securely… By carefully managing access, you maintain a secure environment for both your customers and team members… Adding Customers Manually