Advice and answers from the Ooooby Team

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Refunding A Customer

Refund a customer when they wish the balance of their account to be paid back to them… A customer may request a refund of their balance, which may be refunded to their credit card or bank… If a customer has a positive cash balance they may request this to be refunded

Adding a Discount to a Customer Account

Learn how to apply various discounts to your customers' accounts easily and effectively… This guide will walk you through the steps to apply a discount to a customer's account, including selecting… Navigate to the Customer Overview Page Begin by going to the overview page of the customer who will

Managing Customer Exclusions and Replacements in Ooooby

A Step-by-Step Guide for Handling Customer Preferences… Handling customer exclusions and replacements is a vital aspect of personalising the delivery experience… Exclusions apply to all set boxes a customer has ordered, ensuring consistency across their delivery

Enhancing Customer Communication with the Ooooby Send Customer Email Tool

Start Typing a Name or Email: As you type a customer’s name or email, an autocomplete dropdown will appear… The Send Customer Email tool in Ooooby is a versatile feature designed to facilitate direct, personalized… Using the Send Customer Email Tool

Mastering Customer Credits on Ooooby

A Comprehensive Guide to Managing Credits, Refunds, and Bulk Credit Operations… After an event has been completed you will have a couple of other ways to credit a customer… Scenario: A customer adds money to their account via cheque, direct debit, or cash

Managing Produce Exclusions in Ooooby: A Detailed Guide

Ensuring Customer Satisfaction Through Personalised Box Contents… Customer Exclusions: Excluding a parent produce means all varieties of that produce (parent and… This allows for a greater degree of personalisation and customer satisfaction

Managing Customer Orders for Pickup or Donation

Learn how to handle special order requests, including customer pickups and donations, without disrupting your delivery routes… Whether it's facilitating a customer pickup or contributing to a good cause through donations, these… When a customer prefers to collect their order: Go to Delivery Event Details

Handling Customer Payment Issues with Sensitivity and Clarity

For instance, a slight variation in the address format or the use of a nickname rather than the full… Example Response to Customers Facing Payment Issues… clear and supportive approach in customer interactions

FAQ: Managing Customer Accounts and Payments in Ooooby

A: If a customer cancels their subscription after a delivery but before the scheduled payment, the system… Q: Why is a customer charged 10p when adding a new card to their account?… A: Use Advanced Person Search and download the customer list as a CSV

Setting Up Growers in Ooooby: Enhance Transparency and Customer Engagement

Customer Dashboards: Optionally, grower details can be made visible on customer dashboards, further enriching… Enhancing Customer Connection… service but also builds a narrative around the food you deliver