Advice and answers from the Ooooby Team

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Adding a Discount to a Customer Account

Learn how to apply various discounts to your customers' accounts easily and effectively… This guide will walk you through the steps to apply a discount to a customer's account, including selecting… Remember to review your discount policies regularly to ensure they meet your business goals and customer

Refunding A Customer

Refund a customer when they wish the balance of their account to be paid back to them… To refund a customer head to their Customer Overview > Account > press "More Options" > choose "Refund… In order to process a manual refund to a customer's card or bank account, you will need to obtain

Managing Customer Exclusions and Replacements in Ooooby

A Step-by-Step Guide for Handling Customer Preferences… Access the Customer's Account: Navigate to the customer's account details… Exclusions apply to all set boxes a customer has ordered, ensuring consistency across their delivery

Accessing the Admin Dashboard: A Step-by-Step Guide

To gain initial access to the system, you must first be registered as a customer… 1. Adding Yourself as a Customer… After logging in, you can navigate to the "My Account" tab to change your password if needed

Enhancing Customer Communication with the Ooooby Send Customer Email Tool

This allows you to capture details of interested parties directly from your homepage, adding them to… The Send Customer Email tool in Ooooby is a versatile feature designed to facilitate direct, personalized… Using the Send Customer Email Tool

FAQ: Managing Customer Accounts and Payments in Ooooby

Q: Why is a customer charged 10p when adding a new card to their account?… It's a security measure provided to customers for enhanced account protection… This FAQ aims to clarify common questions regarding customer account management, billing, and communication

How to Add a Second Subscription on Ooooby

Simplify Your Deliveries or Share the Joy with a Secondary Subscription… Introduction Ooooby makes it easy and convenient to add a second subscription to your account, whether… Adding a second subscription on Ooooby is a straightforward process that opens up a world of possibilities

Guide to Adding Product Images in Ooooby's Product Overview

Upload Images: Select the product you wish to add an image to or create a new product listing… In Ooooby's platform, adding product images is streamlined to ensure they meet visual standards without… specifications, ensuring images maintain their original high-resolution quality up to a maximum of 3840

Mastering Customer Credits on Ooooby

A Comprehensive Guide to Managing Credits, Refunds, and Bulk Credit Operations… Scenario: A customer adds money to their account via cheque, direct debit, or cash… After an event has been completed you will have a couple of other ways to credit a customer

How to Add Testimonials to Your Ooooby Website

If you don't yet have testimonials to share, reaching out to your customers via email can be a highly… Aim for at least three customer testimonials to start, as this will help to replace the generic Ooooby… A video guide to adding testimonials: [Inline Video]